Frequently Asked Questions

Do you ship worldwide?

We post Australia wide and worldwide. Please note that some countries such as New Zealand restrict the import of raw tree timbers with bark.

When will my ordered product arrive?

Upon ordering it will usually take no more than a week for your order to be dispatched, the transit time can take a few days to a week for your item to arrive at your address.

If you require express shipping please let us know.

What’s the deal with cracking and splitting?

The nature of wood slices is that they are dynamic evolving temperamental fragile items.

They are constantly drying out; depending on the species each slice will behave differently.

As the slice dries out different parts of the slice dry at different rates, the shrinking from drying in the slice is not uniform, this difference creates a tension in the wood slice causing cracks.

In smaller slices the wood integrity is stronger making it more resistant to cracking during the drying process. The larger slices tend to be more susceptible to cracking as the wood strength integrity reduces as the slices diameter grows.

The way to prevent cracking is to prevent drying of the slices.

This is achieved through storing them in a sealed container or plastic bag. You can spray with vinegar to help prevent mould growth.

Also sealing the surfaces of the wood slices to prevent it from drying out is an effective way to prevent cracking.

You can Seal the wood with coating of Epoxy, polyurethane, varnish, or lacquer.

Another method is to dry them out v e r y slowly and gradually.

Using a wood oil can also help preserve the wood slices and reduce cracking as the oil reduces dying out.

Can I get a discount for bulk purchases?

Yes! We do offer cheaper prices for wholesale bulk orders.

Feel free to get in touch to organise.

How long does postage take?

Within Australia: We send with Australia Post. Options available at checkout:

  • Regular post: 2 – 8 business days (may take longer to remote areas)
  • Express post: 1 – 2 business days (may take 3 business days to remote areas)

International: We send international mail by Australia Post.

Please note that the above shipping times are estimates and we cannot guarantee delivery within these timeframes.